November 12th 2026
Thursday 12th November – Oxbow Partners, in collaboration with the London Market Group (LMG) Caroline Wagstaff, CEO, has published a new report exploring how artificial intelligence is set to transform talent, workforce management and organisational design across the insurance industry.
We sat down with [20] senior industry HR executives to gauge their views on AI and the future impact on insurance talent. The report examines how AI is changing the way insurance organisations attract, develop and deploy talent, and highlights the opportunities and challenges facing leaders as AI becomes increasingly embedded in day-to-day operations.
While much of the industry’s AI discussion has focused on underwriting, claims and operational efficiency, the report argues that some of the most significant changes may ultimately be felt in how organisations structure teams, develop expertise and create competitive advantage.
Miqdaad Versi, Partner at Oxbow Partners and co-author of the report, said: “AI is already changing what good looks like for talent in insurance. The organisations that pull ahead will be those that treat AI as a catalyst to rethink roles, accelerate how people learn and give their teams more time for the judgement and relationships that clients value most. This is a leadership question as much as a technology one.”
Caroline Wagstaff, CEO of the London Market Group commented “The common sentiment amongst our attendees was that future workforce is unlikely to be defined by people or AI. It will be defined by how effectively organisations combine the strengths of both. The challenge for insurers is not simply adopting new technologies, but redesigning how work gets done”
The report highlights how AI has the potential to enhance productivity, accelerate learning, broaden access to expertise and improve decision-making across organisations. At the same time, it notes that uniquely human capabilities, including judgement, creativity, relationship-building and leadership, will become increasingly important as routine tasks are automated.
Rather than viewing AI solely through the lens of efficiency, insurance leaders should consider how the technology can help augment employees, unlock new capabilities and create more adaptive organisations.
‘Insurance has always been a people business. AI does not change that. What it changes is how people create value, how expertise is shared, and how organisations build competitive advantage.’
Successful organisations will be those that balance technological innovation with investment in people, ensuring employees have the skills, confidence and support required to thrive in an increasingly AI-enabled workplace.
The Future of AI in People is available to download from the Oxbow Partners and London Market Group websites from 09:30am Thursday 12th November.
For a copy of the report, interview requests or further information from Oxbow Partners, please contact:
Gayle Watts (gwatts@oxbowpartners.com), Marketing and Events Manager, Oxbow Partners
Paul De’Ath (pdeath@oxbowpartners.com), Head of Market Intelligence, Oxbow Partners
